Terms of Service


Please read these Terms of Service carefully before accessing or using our website www.lulagreen.com (”our site”). These terms and conditions should be read alongside, and are in addition to, our Privacy Policy and our Cookie Policy which tell you how we use your personal information. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

This website: www.lulagreen.com, is operated by Otto & Greening Ltd (trading as LULA GREEN organic home). We are registered in England and Wales under company number 9169763 and with our registered office at Lula Green, Otto & Greening Ltd, 30A Upper High Street, Thame OX9 3EX. Our VAT number is 195339375. Throughout the site, the terms “we”, “us” and “our” refer to Lula Green organic home. Lula Green offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing any products (“Products”) from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms of Service, you warrant that you are at least 18 years old, are legally capable of entering into binding contracts and are resident of one of the countries we can service. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Our site is intended for use by residents of countries we can service, all countries within the European Union as well as the United States. We are happy to consider requests of Products from outside those countries, separate arrangements with regard to delivery, tax, price and payment may apply. Therefore, you should contact our Customer Service department at customerservice@lulagreen.com.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

By placing an order through our website, you warrant that you are at least 18 years old, are legally capable of entering into binding contracts and are resident of one of the countries we can service.

By placing an order via this website you are making an offer to Otto & Greening Ltd to purchase the Products upon the terms described in your order.

Once you have placed an order we will send you a confirmation email that your order has been received. Please note that this is not a confirmation that your offer to purchase the Products has been accepted. A contract between us (“Contract”) for the sale of our Products will only exist once your order has been accepted, processed and despatched. The Contract will relate only to those Products whose dispatch we have confirmed by dispatch confirmation email (“Dispatch Confirmation”).

The price of the Products and our delivery charges will be as set out on the website from time to time, except in the case of obvious error.

All prices on the website include the VAT and exclude the delivery charges (where applicable), which will be calculated according to the destination of where your order is being delivered to and are displayed in the total price when you place your order.

If your order is for delivery to a destination outside of the European Union, your order may be subject to import duties and taxes. It is your responsibility to pay any such duties and taxes. For guidance in relation to any import duties and taxes, please contact your local customs office, as we have no control over these charges and are unable to provide advice.

Prices and delivery charges are liable to change without notice, but such changes will not affect any order for which we have already sent you a Dispatch Confirmation.

It is possible that, despite our best efforts, some Products on our site may be incorrectly priced. Where during the dispatch process a Product’s price is lower than the price stated on the website, we will, at our discretion, charge this lower amount to you. Where a Product’s price is higher than the price stated on the website during the dispatch process, we will either contact you for instructions prior to dispatching or reject your order and notify you by email.

If the pricing error is obvious and unmistakeable and could have been recognised by you as an error, we are under no obligation to provide Products to you at an incorrect lower price, even after we have sent you a Dispatch Confirmation.

We accept online payment by credit or debit card with Visa, Mastercard, American Express and Delta. All transactions will be applied in pounds sterling (£). Your credit or debit card will be charged at the time you place the order.

If your payment method is not authorised, we may refuse to accept your order and we will not have any responsibility for the non-delivery of the Products.

We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation, unless there are exceptional circumstances. If no date is specified, your order will be fulfilled within a reasonable period from the date of the Dispatch Confirmation. For Products held in stock, we aim to dispatch the order within 24 hours excluding weekends and bank holidays. For Products made to order our delivery times vary between 4-6 weeks.

Due to the nature and value of the Products we will not leave Products without receiving a signed receipt of acceptance. We shall attempt to deliver the Products to the address you specify for delivery. It is important that these addresses supplied by you to us are accurate. By placing an order with us you are authorising us to accept signatures from persons at the delivery address other than those ordering or paying as proof of delivery. The product will be at your risk from the time of delivery.

If we are unable to deliver the Products to you, then we will be entitled to cancel the Contract and, if payment has already been taken, refund the cost of the Products to you.

Products supplied are not for resale without our express written permission.

As a consumer, you have the legal right to cancel the Contract within fourteen calendar days from the date you received the Products. This cancellation right does not apply to any Products which are custom-made, made-to-measure, bespoke or personalised for you. You cannot cancel the Contract or return the Products where the Products have been damaged, altered, washed or used unless the Products are in the opinion of Otto & Greening Ltd faulty.

To cancel your Contract, you must contact our Customer Services team in writing by email or by letter. Your cancellation is effective from the date you sent us the email or posted the letter to us.
The Products must be returned to us as soon as reasonably practicable, at your own cost and risk.
This does not apply if you are returning Products that in opinion of Otto & Greening Ltd are faulty.
Where you cancel your Contract, you have a legal obligation to keep the Products in your possession and to take reasonable care of them, as you will be liable for any damage to or loss of the Products until we receive them.

Alternatively, you may prefer to use our returns service as set out in our Returns Policy.

Once you have received the Products, you may return them to us at any time within 14 days of receipts subject to compliance with our Returns Policy. You have a legal obligation to keep the Products in your possession and to take reasonable care of them, as you will be liable for any damage to or loss of the Products until you have returned the Products to us or we collect the Products from you.

Where you have returned Products to us in compliance with these terms and conditions, you will receive a full refund of the price you paid for the Products excluding the delivery charges.

You cannot return the Products where the Products have been damaged, altered, washed or used unless the Products are in opinion of Otto & Greening Ltd faulty. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning them to us.

Where you have cancelled your Contract using your legal right set out under Cancellations section, Products returned will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the Products to us.

Only products in their original condition will be refunded.

When we receive and accept your return we will refund you using the same method used by you for the original purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund.
Please note that payments to your credit card always depend on your bank/building society.

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You are responsible for maintaining the confidentiality of your account information and are responsible for all activities that are carried out under them. You agree to notify our Customer Services team immediately, if you become aware of or suspect any unauthorised use of your account information.

For more detail, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of Products, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

You may not link to our site or display the contents of our site surrounded, framed or otherwise surrounded by material not origination from Lula Green organic home without our prior written permission.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

These terms and conditions should be read alongside, and are in addition to, our [Privacy Policy] which tells you how we use your personal information. Your submission of personal information through the store is governed by our Privacy Policy and by using our site you confirm that you have read these terms and conditions and the Privacy Policy, and that you agree to them.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We warrant to you that any Products purchased from us through our site will be of satisfactory quality.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free and do not accept any liability for any errors or omissions.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Our aggregate liability in connection with any Product purchased through our site is strictly limited to the purchase price of the Product ordered by you under the Contract.

Nothing in these terms seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or any other liability which cannot by law be validly excluded or limited.

You have certain rights under law. Nothing in these terms and conditions is intended to affect these legal rights.

We accept no liability for any indirect or consequential losses or damage, costs, expenses or other claims for compensation which are a side effect of the main loss or damage, including but not limited to for loss of profits, loss of opportunity, loss of business, loss of data, waste of management; and/or failure to provide the Products or to meet any of our obligations under the Contract however arising and whether caused by tort, breach of contract or otherwise, even if foreseeable.

We accept no liability for failure to meet any of our obligations under these Terms of Use where such failure is due to events beyond our reasonable control.

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under the Contract. Each Contract is personal to you and you may only transfer your rights or your obligations under a Contract to another person if we agree in writing. A Contract is not intended to give rights to anyone except you and us.

You agree to indemnify, defend and hold harmless Otto & Greening Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

A waiver by us of any default shall not constitute a waiver of any subsequent default.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

In entering into a Contract, we each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

The contents of these pages (including text, logos, pictures, designs, photographs and other materials) are the copyright trademark or registered trademark of Otto & Greening Ltd. ALL RIGHTS RESERVED. All rights and intellectual property rights in or relating to any third party content, branding, logos and registered and unregistered trademarks are owned by such third parties or their licensors.

You are permitted to download and print content from our site solely for your personal use. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without our express written permission. You are specifically not entitled to use the content of the website for commercial exploitation.

These Terms of Service and any separate agreements whereby we provide you Services will be governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court.

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at customerservice@lulagreen.com.